A minimum 12 month warranty is applicable to all products unless stated otherwise (in the unlikely event that the item arrives damaged it must be reported via our online warranty claim form within 48 hours of receiving the item).
It is recommend that you keep the original product packaging. If an item is required to be sent back to us and the original packaging has been discarded, the customer will bear the responsibility for safely packaging the product. No goods are to be returned without prior approval; unauthorised returns will not be accepted. Warranties are provided in accordance with Australian Consumer Law.
Click here to submit a warranty claim and one of our customer service representatives will be in touch with you shortly.
We’re committed to helping you find that perfect piece. After receiving your item, if you decide it isn’t right for your space, or you just changed your mind, we understand.
We handle return requests (“change of mind”) on a case-by-case basis with the ultimate goal of satisfying our customer. Any return requests can only be considered when submitted within 7 days of receiving your item.
Please note that some of our commercial and made-to-order products cannot be returned due to “change of mind” and therefore we must adhere to standard legislation policy under these circumstances.
Click here to submit a return request and one of our customer service representatives will be in touch with you shortly to advise on the eligibility of request, quote associated shipping costs and provide further instructions. After we receive the returned item(s) you will be refunded the total purchase price less our shipping costs (initial and return) to your original method of payment.
For faulty, defective or damaged items that you would like to return please submit a Warranty Claim.