Free & Fast Delivery Australia Wide*

Shipping Guide

OVERVIEW

Free to-your-door delivery Australia wide on all orders*

A shipping confirmation email containing tracking details is sent to you within 24 hours of dispatch. Automatic updates are sent at various stages of delivery.

If no one is present when delivery is attempted a notification card will be left with instructions on how to arrange redelivery or local collection.

TRACKING, MANAGING & RECEIVING YOUR ORDER

Order Confirmation: After placing the order a confirmation email will be sent to you automatically. This email confirms we have received your order and pre-authorised your credit card for the purchase.

Tracking Your Delivery: Items leave the warehouse in 1-3 business days from date of purchase. We work hard to process orders as fast as possible and will send you a shipping confirmation email that contains tracking details within 24 hours of dispatch. If we anticipate delays a member of our customer support team will reach out to you by email. 

Additional notifications are sent to you via email regarding "In Transit", "Out for Delivery" and "Delivery Attempt".

Typically, the courier is not able to call before/upon delivery.

Managing Your Delivery / Authority To Leave: The courier company delivering your order will be determined by the product purchased, weight and delivery location. 

As standard, all orders require a signature on delivery however if (at checkout) you request your order be left unattended (deliver without obtaining a signature) the courier will look for a suitable place to safely leave. Your package(s) will be deemed to have been delivered at the time of being scanned and left at the delivery address. Please note that sometimes a suitable place to leave cannot be found. Just Furniture Group is not liable for any loss or damage that may occur due to leaving package(s) unattended.

"Missed Delivery"

  • Australia Post -  After first delivery attempt will leave a notification card providing instructions on how to pick up from your local Post Office {box(es) weigh 22kg or less}.
  • Allied Express - Will make arrangements in advance to ensure that your order arrives at your door at your convenience.
  • All other couriers - After first delivery attempt will leave a notification card providing instructions on arranging redelivery.
THE NITTY GRITTY

PO Box / Parcel Locker: Delivery to a PO Box or Parcel Locker address is not available.

Remote & "Non-Parcel" Locations: Under rare circumstances, instead of delivering to-your-door, couriers may be required to deliver to your local post office or collection point. If so, the courier company will provide instructions on how to retrieve your items.

Multiple Deliveries: If you have ordered multiple items you may receive multiple deliveries. If your order is incomplete (split delivery by the courier, or dispatched from seperate warehouses) please check your shipping confirmation email and tracking details for additional information.

Payment for Services: Additional charges may apply if you choose redirection of delivery to an alternate address (available with select couriers only), if order is rejected by receiver or returned to sender by the courier.

**Christmas Cut-offs/Closures & Delivery Estimates**

We send items from distribution centres located Australia-wide. As a result please refer to each "Delivery Guide" tab (on the product's page) for information specific to that item regarding estimated delivery times, non-delivery postcodes and warehouse closures over the holiday period.